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"LET ME THINK A MINUTE... CLICK ON THE QUESTIONS BELOW TO SEE YOUR ANSWER!" EMAIL US YOUR QUESTIONS AT CONTACT @ GENIEAC.COM Welcome to Genie's F.A.Q. ( frequently asked questions ) page. This is a compilation of our visitors' most frequently asked questions. We have supplied the answers. Please select from the category below to find the answers to your questions. And if your question is not in our F.A.Q. please email us and we will gladly help you. OFFICE What are your hours? Monday-Friday 8AM - 5PM Pacific Standard Time Where are you located? Genie Air Conditioning 15041 Calvert Street Van Nuys,CA 91411 Do you have a toll-free number? No, but you can reach us at our office number: 818-785-4151 What is your return policy? 25% re-stocking fee if the box is not open. How do I open an account? Click here for our Credit Application! Look for "Credit Application" on our Home Page Menu (left side of Home page). Fill this out and print/fax to our office: 818-785-3719. Send us the original copy to: Genie Air Conditioning 15041 Calvert Street, Van Nuys, CA 91411. ORDERING What credit cards do you accept? Visa, Master Card, Discover and American Express. (We charge a 2.98% fee for all credit card transactions.) WARRANTIES Are all your units under warranty? What does it include? Most of our units are under manufacturer's warranty. Contact each manufacturer to find out what is covered on each unit. Do you offer an extended warranty? What does it include? We no longer offer extended warranties. UNIT INFORMATION What is the difference between a heat strip and a heat pump? Simply put, a Heat Strip is an air conditioner that uses an electric heat strip for heating needs. A Heat Pump is an air conditoner that has a reversing valve; instead of the heat coming out of the back, the reversing valve reverses the cycle so the heat comes out of the front, making your air conditioner a heater. I was wondering if you have any units that fit the crank-out style windows; is there a separate installation kit? Check our casement units page; no sleeves are made for this type of window. You will have to make a custom installation for the casement unit. Are the measurements listed (height, width, depth) for the actual unit, or for the outside sleeve measurement? I am trying to fit my existing through the wall openings. The measurements listed are of the outside diameter of the sleeve, or wall opening (not the unit). Are these units new or refurbished? The prices seem very low compared to local retail stores. I just want to be sure that the unit I buy from Genie Air Conditioning is a new unit. Yes, all of our units are brand new unless specified on the page. How do you figure out how many BTU's you need? We usually recommend 12,000 BTUs for every 400 square feet. Do all air conditioners come with sleeves? No, some models are replacements only. Check specs to see if the unit comes with a sleeve and if the unit is a wall unit, or talk to one of our sales associates. Is a window kit included on all units? No, some models are replacements only. Check specs to see if the model comes with a window kit and if the unit is a window unit and what type of window unit. What is the difference between a Window kit and a Trim kit? Window Kits are used to set up an air conditioner through a sliding window. They generally include support brackets for stability.Trim Kits are used to install air conditioning units through a wall opening, and include a hard plastic frame to seal the gap between the unit and the wall. Do room air conditioners dehumidify? All air conditioners take moisture out of the air but they are not considered a dehumidifier on their own. We do sell individual dehumidifiers. What is EER all about? The "Energy Efficiency Ratio" (EER) of a room air conditioner is a rating of its operating efficiency. To determine the EER, you divide the BTU/Hr cooling capacity by the amount of electric power consumed (watts). The higher the EER, the more cooling your customer gets for his money and the lower the operating costs for comparable cooling capacity. Each model's EER is clearly marked on its energy hang tag. Do you have Window and Wall Air Conditioners that do not stick out of my wall? Yes, they are called Solid-Sided Units. If you wish to order Solid-Sided Units, it is necessary to know the height and width of the installation area and voltage you have available for the unit. What is the difference between 115 Volt Air Conditioners and 230 Volt Air conditioners? A 115 Volt Air Conditioner uses the standard voltage available in your home or office. A 230 Volt Air Conditioner needs different breaker amps (examples: 15 amp Tandem 20 amp Perpendicular 30 amp Large Tandem) which require a different type of electric plug. (For pictures of different plug types available, go to question 14) Do I need to purchase a bucket for my Portable Air Conditioner? No, most Portable Air Conditioners come with a bucket. If the Portable does not come with a bucket it will be specified in the specs of that unit. What does an A, C, D, and E plug look like? What would a casement unit look like in a crank out window or sliding window? What would typical installations look like? Why should I get a portable air conditioner with dual hose, instead of a single hose unit? Single hose Portable air conditioning units are low efficiency and will cause more problems that you can easily avoid by simply obtaining a dual hose unit. CLICK HERE to see a video explaining why a dual hose air conditioner will be more beneficial to your home. PHONE : (818) 785 - 4151   FAX : (818) 785 - 3719 15041 CALVERT ST ., VAN NUYS, CA 91411

COOLING ONLY 15,000 BTU "All those BTUs and only 115 Volts!" $498.00 Portable CH-PDH12AC1 12,000 BTU 115 Volts COOLING ONLY $426.00 CH-PDH14AC1 14,000 BTU 115 Volts COOLING ONLY $469.00 Dual Hoses and Window Kit

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